Frequently Asked Questions

How do I receive or access my translation booklet?
You can access your translated booklet through the My Order button, email link, or by contacting our support team.

Is this government-issued?
No. This is a non-government translation of your valid driver’s license based on the 1949 Geneva Convention. It must always be used together with your original driver’s license.

Where can I use the translation booklet?
It is designed to help you communicate your driving information to rental companies and authorities abroad. Usage depends on each country’s regulations.

Is the digital translation booklet accepted everywhere?
Acceptance varies by rental agency and local regulations. It is always recommended to check with your destination’s authorities.

Which countries do not use this booklet?
Some countries do not rely on translated driver’s license documents. Always verify with local authorities before traveling.

Special considerations for Japan
Some countries, such as Japan, have unique rules regarding license translations. Contact us and we will explain the requirements.

Why can’t I select the USA as a country of residence?
Only authorized agencies officially approved in the US can issue official IDPs. We provide only non-government translation services based on the 1949 Convention.

Do you offer refunds or guarantees?
Yes — we offer a satisfaction guarantee. Visit our Refund Policy for full details.

Do all countries accept 3-year validity?
Validity rules vary by country. Some locations allow only shorter validity. Always check with local authorities.

Can I rent a car using the translation booklet?
Many rental agencies request a translated version of your license for convenience. This depends on their internal policies and local laws.